Terms and conditions

Who’s who?

All references to “we”, “us” and “our” in this document shall be deemed references to Inca Perudo. Any reference to “The Company” or “The Partnership” shall be referring to Inca Perudo. Singular shall be taken to also mean plural and vice versa. The website www.perudo.co.uk is the property of Inca Perudo. The contents and copyright are held by The Company. Any reproduction of images and contents without the prior consent of The Company is forbidden. While we make every endeavour to ensure the content of the website is correct and accurate we do not warrant this fact.

Orders

Orders of goods should be made in writing. If orders are taken over the phone we cannot be responsible for errors which may occur. Orders for bespoke items are subject to a deposit or advance payment or satisfactory credit as described elsewhere in the terms and conditions.

Payments

Where no credit terms exists, orders require receipt of a deposit to confirm them. The deposit will be detailed on a pro forma and should be paid within 14 days of the order being placed. After this time we reserve the right to cancel the order without notice. Full payment must be received prior to the goods being despatched. We will tell you when the goods are ready and our delivery date will be dependent on cleared funds. Payment is always in Sterling and we accept bank transfer or cheque payments. Cheque payments do take 10 working days to be presented to the bank and become irredeemable, we will not release goods until after this time where this method of payment is chosen. Where credit terms exist the terms of the agreement must be adhered to. Failure to adhere to the terms set out may lead to a suspension of the credit account without notice. We reserve the right to charge interest of late balances at 5% above the lending rate of The Natwest Bank PLC, varying from time to time. Where payment is being made from foreign banks or where the transaction incurs fees please ensure that the funds received in Sterling are sufficient to cover the cost of the goods, after exchange rate movement and bank charges. The title of the goods does not pass and they remain the property of The Company until all monies owing have been paid.

Prices

The prices quoted are in sterling and are including VAT at the relevant rate unless otherwise stated. The Company reserves the right to change prices at any time and without prior notice. Where goods have been ordered and the price of the goods are increased between the point of order and the point of despatch the Customer will have the right to cancel and receive a full refund. Invoices include value added tax at the appropriate rate. Where goods are being sent out of the EU, and we are not supplying the delivery service, we will require proof of export before any VAT can be returned. In these cases the invoices will be raised including VAT and we will require full payment of the invoice before we release the goods for shipment. Where goods are being sold to a VAT registered client in an EU state, we require a valid VAT number before we can release goods without the payment of VAT. If we are not organising the export of the goods we will also require proof of export to exempt the sale from UK VAT.

Returns

If you are unfortunate enough to receive product which is damaged or incorrect in any way we will do our very best to replace or refund the product. In some circumstances a replacement or repair will not be appropriate and we reserve the right to recall the faulty goods and give a full refund without offering a replacement or repair. In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damage, or short deliveries be reported within 48 hours of receiving delivery. After this time we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location it will be the buyers responsibility to ensure the goods are fully checked in line with our notice period above. We will not be liable for damage discovered more than 48 hours after we have delivered of the goods. Where it is agreed that product should be repaired we will work with the Customer to effect a quick and efficient repair of the product. Any dealings in relation to the return, repair, replacement or refund of a product, or any customer relations, will be conducted with our Customer.

Product description

We make every effort to ensure the product description is correct and accurate in all publications. However, owing to the hand crafted origin of the leatherwork and other natural materials used we do not guarantee identical match. In the case of all leather versions of Perudo each component is uniquely different. The products photographed in our marketing are representative of the item but are not an identical match. Customers concerned about the matching of products should contact our sales staff who will be able to talk in detail about the individual products they are interest in. 

Bespoke items

When ordering bespoke Perudo the Customer agrees to pay a non-refundable deposit of 100% of the value of the item. Only once this has been received as cleared funds can we start to make the item. Should an order be cancelled within 10 working days from the date the initial payment is received 50% the total value of the order will be refunded to the Customer. We cannot accept the return of bespoke items for reason other than damage or not matching the agreed description. When ordering a bespoke item we will provide an estimate of the time of delivery. We do not guarantee this estimate as many factors can affect the time it takes to make and receive the item ex Peru. We accept no responsibility for delays in the supply of a bespoke item.

Delivery/P&P

In the Uk; We endeavour to post all items via Royal Mail within 48 hours receipt of order except in the case of bespoke items (schedule addressed at above.) We use the standard 2nd class post service unless the Customer requests otherwise. We only use a tracked & signed service at the request of the Customer and in the event that the Customer meets the extra cost.
Overseas; We use Royal Mail International Standard service. Parcel Force and/or International Tracked & Signed are available at the added expense to the Customer. Prices and options on application.

Excusable delays

Force Majeure: civil war, insurrection or riots, fires, floods, explosions, earthquakes or serious accidents, epidemics or the quarantine restrictions, all acts of government or any other civil or military authorities, regulations or orders affecting materials, facilities or equipment necessary for completion of the product, strikes, labor problems causing the shutdown, slowdown or interruption of work. Delays caused by late shipments due to weather, port congestion or overcrowding of vessels do occur. We do not accept liability for delays which are wholly outside our control.

Warrants and guarantees

We warrant that the goods materially match the descriptions given to the Customer and at the time of delivery will be free from material defect. We do not guarantee our products beyond this time.